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Our Patient Satisfaction Scores Exceed National Average

Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.

High Ratings Mean Highly Satisfied Patients*

93%
92%
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OVERALL PATIENT SATISFACTION

LIKELIHOOD TO RECOMMEND

"This was the best experience and tops having to go to the hospital, the whole staff from start to finish were awesome thank you!"

"I was extremely pleased with my entire experience. All staff were extremely welcoming, kind and professional. Will have no hesitation when I have to return in 3 years."

"Everyone from the time I walked in until I left the facility made me feel very comfortable. i was well informed every step of the way."



"EVERYONE was so nice, professional and caring. I appreciated that since I do have anxiety and you all made me feel vey comfortable. have recommended you to a couple of my friends who have issues. thank you, great experience."

"Down to earth professionals. Attentive and reassuring. Good communication."

"Perfect - if you're going to have a colonoscopy probably the best situation. "

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Care Centered on Our Patients

Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.

About the Press Ganey Satisfaction Survey

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*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.